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IPedge
Feature Operations
IPedge UG 06/11 TOSHIBA 63
2. The call is routed to voice mail which provides the initial greeting using the
auto attendant service.
3. The voice mail can be configured to prompt callers to enter the
destination number or to route the call to the pre-determined destination.
4. The voice mail transfers the call to the UCD pilot group.
5. According to the hunting rule (distribute), the call is delivered to an idle
agent who logs in to this hunting group.
If no agent is available in the hunting group, the call is queued to the UCD
pilot group. The caller may hear the Music on Hold (MOH) or Ring Back Tone
(RBT) depending on the configuration. If the call cannot be answered within
the preconfigured time, the call is routed to an overflow destination.
Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone.
The Log status is displayed on the Login key as shown below
•Login - Key is On Steady
• Logout - Key is Off
The Login/Logout feature is applied to the call which terminates to UCD pilot
only. Therefore, the call can terminate to agent Prime or Phantom PDN
directly even if the agent is in Logout state. Also, Login/Logout can be
activated by an access code. The default numbering plan is shown below.
Access Code Feature
#6061 Login - from Agent Station
#6062 Logout - from Agent Station
#6161
+ DN + # Login - Agent Station (DN) from another station
#6162
+ DN + # Logout – Agent Station (DN) from another sta-
tion
where DN = the Directory number of the agent station.