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IPedge UG 06/11 TOSHIBA 137
Extra Info
• Field Name – Enter the name of the field to be changed. This name must
match exactly the field name including uppercase and lowercase syntax. For
example, a user may want to create User Programmable Keys identifying the
“Preferred Agent” for the call prior to transferring the call into a queue. The
Field Name would be entered as PREFAGENT. The value would be the
agent’s ID code.
• Value – Enter the value to be used for this field. Following the above example,
then the agent’s ID code would be entered into this field.
Play WAV File This action will play a specified WAV file on the PC sound card.
• Path & Filename – Enter the complete path name for the WAV file to be
played or browse to find the path of the file.
Pop External
Web Browser
This action sends a URL to the PC’s default web browser (run the web browser if
it isn't already running). Works with Netscape Navigator and Microsoft Internet
Explorer.
URL – Enter the complete URL name for the Web site to be opened in your
browser. The URL can contain Action Variables to make the lookup use call
information.