Filter
Top Products
IPedge
Using Call Manager Features
102 TOSHIBA
IPedge UG 06/11
Changing Agent
Status
1. Click the ACD Status button. The following ACD Agent Status window will
appear:
To Make Agent Unavailable
1. Use pull-down list and choose a reason.
2. Click the Make Unavailable button.
3. Click Done.
To Make Agent Available
1. Click the Make Available button.
2. Click Done.
To Set the ACD Status to Wrap-up
1. Click Set WrapUp button.
2. Click Done.
Note: The Set WrapUp button is NOT available on all installations.
To End WrapUp
1. Click the ACD Status button.
2. Click the End WrapUp button.
3. Click Done.