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IPedge
Using Companion Applications
202 TOSHIBA
IPedge UG 06/11
Command 2 – Open a Chat
Session with this User
Name
Format: CALLNAME, "Name", Msg_Type, "Message", Send_Option where:
• CALLNAME = The command name.
• “Name” = The name of the person to chat with. This name must
match the name used in the Chat directory. If you leave this
blank, the main Chat window will pop up and allow you to
manually select the person.
• Msg_Type = leave blank, future feature.
• “Message” = Message to be sent
• Send_Option = I or C
•I – send message immediately or
•C (or blank) – type message into user buffer but wait for user to
press SEND
Example: Agents in a Call Center want to quickly notify the supervisor that an
abusive caller is on the phone. The supervisor’s name is Jan and the persons
phone number (formatted for easier reading) and name should be included
when available using Caller ID.
1. In Call Manager create a User Defined Action using the type
Send DDE Msg and name it appropriately.
In App Name|Topic enter: MSGPOP|SYSTEM
In DDE Message enter: CALLNAME,”Jan”,,"Help! I have an
abusive call from: %J/%N",C
2. Choose a key on Call Manager, right-click and select Change
Key. Name the key, choose the colors, and select a type as User
Defined Actions. Select “Notify Jan – Abusive Call” from the list of
actions and Save.