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III. Customer Assistance
A. Customer Care
For assistance and general information: Dial “0” from the air or
dial 1-800-AIRFONE (247-3663) from the ground.
To end a call press “End Call” or place the handset on-hook. Verizon
Airfone Inc. and Teledyne Controls Business & Commuter Avionics
are committed to providing you with the highest quality inflight com-
munications possible. Prompt assistance and support for your
MagnaStar digital airborne telephone is just a phone call away.
Customer Care hours are Monday through Friday,
7:00 am to 8:00 pm CST.
B. Service and Technical Inquiries
For specific MagnaStar system technical questions: Contact any
MagnaStar Dealer or call toll free MagnaStar Engineering Support at
1-888-246-STAR (7827) during the hours of 6:00 am to 6:00 pm PST.
After hours, please listen carefully to the following voice prompts.
Make your selections and leave your message. Your call will be
returned promptly.
1. A.O.G. Support - Receive troubleshooting assistance, order
replacement equipment
2. Order Assistance - Receive equipment interface information,
place new orders
3. Technical Assistance - Receive installation and troubleshooting
information
4. Product Information - Order sales brochures and product literature
5. Warranty Information - Receive warranty status information