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Troubleshooting
90
The handset does not display
the caller’s phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 34).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
• Some of PBX units may not support Caller ID.
Please consult with your PBX supplier.
• The calling party does not subscribe to Caller
ID services.
• Your unit is connected to a telephone line with
ADSL service. We recommend connecting a
noise filter (contact your ADSL service
provider) to the telephone line between the
base unit and the telephone line jack.
The handset and/or base unit
does not announce the
displayed caller’s name.
• The handset and/or base unit ringer volumes
are turned off. Set to high, medium, or low
(p. 18, 19).
• The Talking Caller ID feature is turned off.
Turn it on (p. 35).
The handset and/or base unit
does not announce the
displayed caller’s name
properly.
• Name pronunciation may vary.
• The handset and/or base unit will announce
each letter of abbreviations, such as “Co.” and
“Inc.”.
• Caller ID supports names of up to 15 letters. If
the caller’s name has more than 15 letters,
the name will not be announced correctly.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing or in
use.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 28) or listen to the new
messages (p. 67, 68, 73).
Problem Cause & Remedy
TG5240AL.fm Page 90 Friday, June 11, 2004 5:22 PM