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Transferring a Call to a Mailbox
When you answer a call and the caller wants to talk to someone who is not
available, you can place the caller into one of the mailboxes, where the caller can
leave a message.
Tell the outside caller you will transfer him or her to the desired party’s mailbox.
Remind the caller to press # (the pound sign) and the mailbox number of the
desired party (if necessary).
• Even if you subscribe to Caller ID service (p. 34), Caller ID information will not be
displayed while the message is being played. The Caller ID information will be
recorded in the Caller List (p. 37) if the transferred call is an incoming call.
1 Base unit:
Press
[LOCATOR/INTERCOM/TRANSFER]
during a call.
Handset: Press [HOLD/INTERCOM]
during a
call.
• The call is put on hold.
2 Press [9] to hang up the call.
The caller will then hear the greeting (p. 24), and while that message is
playing the caller can press [#] and the mailbox number ([1] to [3]). Then the
caller will hear “Please leave your message”. The caller can leave a message in
the mailbox.
OR
If the caller does not specify the mailbox, the caller can leave a message in
Mailbox 1 after the greeting.
Interrupting remote operation
If another user is calling from a remote location to access a mailbox and you
mistakenly answer the call, repeat steps 1 and 2 above.
• The user can then access a mailbox, by entering the remote code or the
mailbox password (see “Remote Operation from a Touch Tone Phone”
on
page 73).
Base Unit
Handset
Handset display
Press extension#
to transfer
1-4=Handset
0=Base 9=Mailbox
After you press [9]:
TG5240AL.fm Page 72 Friday, June 11, 2004 5:22 PM