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Subscriber’s Manual
97
7.6 Recording Messages
The Message Manager is responsible for
recording various system messages
(menus, voice labels, system prompts,
and system caller names) and is also
responsible for maintaining the following:
•
Company Greetings—A maximum of
32 company greetings for business/
non-business and lunch/break hours
as well as holidays can be selected,
recorded, or deleted as necessary.
•
Company Name
•
Custom Service Menus (maximum
length: 6 min each)—A maximum of
100 custom service menus can be
recorded. These menus guide callers
to the services they require without
the need for a human operator.
•
Voice Labels (maximum length: 6 min
each)—A maximum of 20 Mailbox
Groups can be created by the System
Administrator. Each list can have a
voice label.
•
System Prompts (maximum length: 6
min each)—The Message Manager
can change system prompts by
recording new prompts and restoring
them.
•
Multilingual Selection Menu
(maximum length: 6 min)—With this
menu, callers can select the language
they prefer for voice guidance). For
example, the Message Manager can
record a menu that announces:
For English, press (7).
For French, press (8).
For Chinese, press (9).
•
The System Caller Names (maximum
length: 10 s each)—A maximum of
200 Caller ID numbers can be
registered by the System
Administrator. The Message Manager
is responsible for recording a name
for each Caller ID number.
•
On Hold Announcement Menu
(maximum length: 6 min)—With this
menu, callers in a queue can listen to
the announcement or music while
they are on hold.
Note
If the VPS is being programmed via
KX-TVA Maintenance Console, the
Message Manager cannot record any
messages.