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Subscriber’s Manual
81
6.5 Changing the Service
Mode Setting
When an incoming call is received by a
Service Group, the way the call is
handled is determined by the Service
Mode assigned to the Service Group
which received the call.
– If the Service Mode is set to
"Automatic", the call will be handled
by the Call Service assigned to the
current time mode.
– If the Service Mode is set to one of the
manual modes (day, night, lunch, or
break), the Call Service assigned to
that time mode will always handle the
call.
– If the Service Mode is set to "PBX
Control Mode", the VPS will switch
time modes when the PBX does, and
the call will be handled by the Call
Service assigned to the current time
mode (available with APT/DPT
Integration only).
Only the System Manager or System
Administrator can change the Service
Mode. Once it is changed, the setting is
retained even after if the VPS is
shutdown.
Note
• If the VPS is being programmed via
KX-TVA Maintenance Console, the
System Manager cannot change the
Service Mode. The VPS will
announce, "Sorry, this function is not
available".
Assigning the Service Mode
There are following Service Modes
available:
•
Automatic Mode: Incoming calls
will be handled by the Call Service
assigned to the current time
mode.
•
Manual Day Mode: Incoming calls
will be handled by the Call Service
assigned to the day mode,
regardless of the time of day.
•
Manual Night Mode: Incoming
calls will be handled by the Call
Service assigned to the night
mode, regardless of the time of
day.
•
Manual Lunch Mode: Incoming
calls will be handled by the Call
Service assigned to the lunch
mode, regardless of the time of
day.
•
Manual Break Mode: Incoming
calls will be handled by the Call
Service assigned to the break
mode, regardless of the time of
day.
•
PBX Control Mode: The VPS will
switch time modes according to
when the PBX changes time
modes, and incoming calls
handled by the Call Service
assigned to the current time
mode. This mode is available only
with APT/DPT Integration. If this
mode is selected when using
other integration types, the VPS
will operate in Automatic Mode.
Note
• Depending on the model and/or the
software version of the connected
PBX, PBX Control Mode may not
function properly. For more
information, consult your dealer.
In the Automatic Mode, services have the
following order of priority:
Automatic Log-in (Toll Saver) >
Holiday Service > Caller ID Call