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Subscriber’s Manual
148
A4 Training the Subscriber
The System Administrator should explain the basic functions of the VPS to all
subscribers. The System Administrator should explain which service (Voice Mail
Service, Automated Attendant Service, Interview Service, or a Custom Service) will
play during the day, and what services will play during night, lunch, and breaks. The
System Administrator should explain that outside callers are called "non-subscribers"
because they do not have mailboxes. VPS guidance prompts will assist non-
subscribers in reaching the extension or mailbox they wish to reach. The System
Administrator should explain the responsibilities of the System Administrator, the
Message Manager, and the System Manager—and how each can be contacted
(telephone number and/or mailbox number).
The System Administrator should also explain the special privileges of VPS
subscribers. Subscribers can call from any touchtone telephone in the world and get
their messages. To check messages (or change mailbox parameters) from an outside
telephone, do the following:
As soon as the VPS plays a guidance message, press code [# 6 ] and then the
mailbox number. For example, a subscriber who has extension 1015 and mailbox
1015 would press code [# 6 1015]. If the subscriber has a password enabled,
the password must be entered.
With Toll Saver enabled, the subscriber can call the VPS from anywhere in the world
and find out if there are any new messages in his or her mailbox without incurring
telephone charges. (Note however that Toll Saver features are available only with
certain integration types. For more information, refer to 4.1.3 APT/DPT Integration
Features.)
If the subscriber forgets his or her password, the System Administrator or the System
Manager can clear the password so that the subscriber can establish a new password.
Explain the purpose of the General Delivery Mailbox. The Message Manager will
periodically check it, and forward the contents to the appropriate subscriber.
Explain the purpose of Mailbox Groups. They can be created by the System
Administrator to facilitate the distribution of messages to several subscribers. In
particular, senior staff members ought to know how to take advantage of Mailbox
Groups. 20 lists can be created, with up to 62 mailboxes (KX-TVA50) or up to 100
mailboxes (KX-TVA200) in each list.
Finally, if Custom Service menus are used, subscribers should be encouraged to listen
to these menus often and make suggestions for improvement. Custom Service is a
very powerful feature of the Panasonic VPS. Make the most out of this feature.