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Subscriber’s Manual
38
5.2 Incomplete Call
Handling
When a call is directed to your extension
via the Automated Attendant service,
Incomplete Call Handling will handle the
calls if:
a) You do not answer the call (These
calls are considered "no answer"
calls).
b) You are on another call (These calls
are considered "busy" calls).
c) You have set Call Blocking (see 5.1
Call Transfer).
The status you set for Incomplete Call
Handling determines what happens to
these calls. You can set one or more of
the following for no answer calls and for
busy calls separately. If you select more
than one option, the caller will be
prompted to select his or her desired
option.
Leaving a Message: The VPS will
transfer the caller to your mailbox where
he or she can leave a message for you.
Transfer to Covering Extension: The
VPS will transfer the caller to your
Covering Extension (see 5.3 Assigning
Your Covering Extension). If you have not
assigned your Covering Extension, this
option is not available.
Intercom Paging: The VPS will page you
using the Intercom Paging feature of the
PBX. Your name will be announced to
alert you to the call. This feature is
available with certain PBXs only.
Beeper Access: The VPS will prompt the
caller to enter his or her telephone
number, then will send the caller's
telephone number to your beeper so you
can return the call.
Transfer to Custom Service: The VPS
will transfer the caller to the Custom
Service you specify here.
Transfer to Operator: The VPS will
transfer the caller to the operator.
Return to Top Menu: The caller is
returned to the top menu of the
Automated Attendant service and can
then choose to call a different extension.