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Subscriber’s Manual
36
Section 5
Other Features
5.1 Call Transfer
When a call reaches your extension via
the Automated Attendant service,
normally your extension will ring and you
can answer the call. If you use the Call
Transfer feature, however, the VPS can
handle the call in a number of ways. The
status you set for Call Transfer
determines what happens to the call. You
can set one of the following:
Call Blocking: The call will be handled
by the Incomplete Call Handling feature
(see 5.2 Incomplete Call Handling), which
allows you to have your calls ring at
another extension, transferred to your
mailbox, transferred to the operator, etc.
The call will not ring at your extension.
The call will be handled according to the
settings you have made for Incomplete
Call Handling for No Answer.
Call Screening: The VPS will prompt the
caller to record his or her name. If you are
available to answer calls, the VPS will ring
your extension and play back the name of
the caller. You can then answer the call if
you choose. If you do not or cannot
answer the call, the call will be handled
according to the settings you have made
for Incomplete Call Handling for No
Answer.
Intercom Paging: The VPS will page you
using the Intercom Paging feature of the
PBX. The call will not ring at your
extension. Your name will be announced
to alert you to the call. This feature is
available with certain PBXs only. If you do
not or cannot answer the call, the call will
be handled according to the settings you
have made for Incomplete Call Handling
for No Answer.
Beeper Access: The VPS will prompt the
caller to enter his or her telephone
number, then will send the caller's
telephone number to your beeper so you
can return the call.
Transfer to Mailbox: The VPS will
transfer the caller to your mailbox where
he or she can leave a message for you.
The call will not ring at your extension.
Transfer to Custom Service: The VPS
will transfer the caller to the Custom
Service you specify here. The call will not
ring at your extension.
Disable Call Transfer: Turns the Call
Transfer feature off. The call will ring at
your extension.