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Tungsten™ T5 Handheld 612
CHAPTER 28 Common Questions
• Nonresponsive handheld requiring a reset
• Slow performance
• Abnormal screen display or uneven sound quality
• Problems using Bluetooth technology or other features
• Problems opening an application
• Problems synchronizing
You can determine whether an incompatible application is causing problems by deleting the
application and then operating your handheld.
After you have deleted the application, try to replicate the operation that created the error. If
removing the application solves your problem, contact the application developer for a solution.
Also, go to www.palmOne.com
/us/support/contact/incompatible_apps.html to provide feedback
to palmOne on the application.
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have upgraded from an
earlier model of a Palm Powered device, perform the following procedure to remove all third-party
applications from your handheld. Once you have removed all of the third-party applications, you
can install one application at a time to determine which application is causing the problem.
The following procedures erase all information from your handheld. Before removing the
applications, synchronize the information in your handheld’s program memory with your
computer and back up the contents of your handheld’s internal drive to your computer.
1. On a Windows computer, open the palmOne folder on your computer, and then open the user
folder for your handheld. User folder names are often abbreviated as last name, first initial. On
a Mac computer, locate the folder Home/Documents/Palm/Users/<handheld name>/Backups.