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Tungsten™ T5 Handheld 606
CHAPTER 28 Common Questions
I get an error message when I try to dial a phone number using my
handheld.
• Make sure that the proper phone driver is installed on your handheld.
• You may need to set up a connection with your phone
. See the documentation included with
your phone for assistance with completing the connection setup process.
•Check the Phone Preferences
screen and make sure the correct phone connection is selected.
The VersaMail
®
application
I am having problems accessing my account.
Occasionally you may experience problems using an email account after you set it up. If you
followed the account setup procedure
and are experiencing problems using the account, verify
that the account complies with your email provider’s requirements by following these steps:
• Verify both your password and your username for your email account.
• If you are connecting using a mobile phone through the built-in Bluetooth technology on your
handheld, a cable, or the IR port on your handheld, verify that you have either a data-enabled
GSM or a high-speed GPRS account with your wireless service provider.
• Some wireless service providers require you to be on their network to use your email account. If
this is the case, be sure to use your provider’s network as the connection type for the account.
• Some wireless service providers have other requirements specific to their service. For example,
Yahoo! requires you to pay for a POP account in order to download email messages from your
Yahoo! account to your handheld. Check with your service provider to see if any provider-
specific requirements exist.