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Tungsten™ T5 Handheld 597
CHAPTER 28 Common Questions
I can’t open the HotSync Manager.
On a Windows computer, uninstall Palm Desktop software from your computer, and then reinstall
the software from the software installation CD.
On a Mac computer, just reinstall Palm Desktop software.
When I synchronize, I receive the 8009 error message: An application
has failed to respond to a HotSync notification.
WINDOWS ONLY
The 8009 error indicates that the Windows registry is corrupt. You need to rebuild the HotSync
Manager registry entries. For information on rebuilding the registry entries, go to
www.palmOne.com/
intl/support and search the palmOne Knowledge Library for “error 8009.”
My files didn’t install during synchronization.
• If files do not install after you synchronize, the file type was not recognized. On your handheld,
open the application associated with those files. Then synchronize again. If the files remain in
the palmOne™ Quick Install list on your computer (Windows only), they are not associated with
an application on your handheld and cannot be installed by synchronizing. You can install the
files using File Transfer
(Windows) or Drive Mode (Mac).
• If you are trying to install files to an expansion card, make sure that a card is inserted into your
handheld’s expansion slot before you synchronize.
I can’t add more files to the palmOne Quick Install list.
Make sure the dialog box that confirms where the files will be installed is closed. You cannot add
more files to the list when the confirmation dialog box is open.