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Page 185 Frequently Asked Questions
When I press the
button on the
HotSync cable,
nothing happens
on Palm Desktop
software and my
handheld times
out. (continued)
On a Windows computer, check the following:
■
If you are experiencing intermittent success,
try a lower speed setting on the Local tab in
the Setup dialog box in the HotSync
Manager.
■
Verify there are no COM port conflicts on
your computer:
1. From the Start menu, choose Settings,
and then choose Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Ports.
5. Check each accessory is using a different
port.
On a Macintosh, check the following:
■
If you are experiencing intermittent success,
try a lower speed setting on the Serial Port
Setting tab in the HotSync Software Setup
window.
When I perform a
HotSync
operation, my
information does
not transfer to
Palm Desktop
software.
■
If you have performed a HotSync operation
successfully, but you cannot find the data
from your handheld on Palm Desktop
software, check to see you have the correct
user name selected for viewing data.
■
On a Windows computer, click the HotSync
Manager and choose Custom. Check that all
conduits are set to synchronize files.
■
On a Macintosh, double-click the HotSync
Manager icon. From the HotSync menu,
choose Conduit Settings. Select your user
name from the User pop-up menu, and
check that the correct conduit is active.
My handheld
appears to freeze
when I place it
near my
computer.
Move your handheld away from the
computer’s infrared port.