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Page 163 Setting Preferences for Your Handheld
Options menu
TCP/IP troubleshooting
If you are having a problem establishing a network connection using
TCP/IP, check this section and try the suggestions listed.
Displaying expanded Service Connection
Progress messages
It’s helpful to identify at what point in the login procedure the
connection fails. An easy way to do this is to display the expanded
Service Connection Progress messages. Expanded Service Connection
Progress messages describe the current stage of the login procedure.
Press the lower scroll button at any point during login to display these
messages.
Viewing the Network Log
If viewing the expanded Service Connection Progress messages does
not give you enough information to find out why you cannot connect
to your ISP or dial-in server, take a look at the Network Log. The
Network Log lists all of the communication that occurs between your
modem and your dial-in server during the login procedure. The
Network Log can help your ISP or your System Administrator
pinpoint where the login procedure communication fails and why.
To view the Network Log:
1. Tap Options, and then tap View Log.
2. Tap the scroll bar arrows to see the entire Network Log.
3. Tap Done.
Adding DNS numbers
If your ISP or dial-in server requires DNS numbers and you did not
enter them in the Network Preferences screen, it will appear that you
logged into your network, but when you try to use an application or
look up data, the connection fails. If this occurs, add DNS numbers
(see “Defining primary and secondary DNS” earlier in this chapter).