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Page 183 Frequently Asked Questions
I tried to do a
modem HotSync
operation, but it
did not complete
successfully.
(continued)
On a Macintosh, check the following:
■
Make sure Modem is selected on the Serial
Port Settings tab in the HotSync Software
Setup window.
■
You may need to select a different Modem
type or enter a Custom setup string on the
Serial Port Settings tab. Most modems have a
setup string that causes them to send initial
connection sounds to a speaker. You can turn
on the Modem Speaker option and use these
sounds to check the modem connection.
■
Make sure you are not running another
program, such as America Online, fax or
telephony software, or AppleTalk
networking that uses the serial port you
selected in the Serial Port Settings tab.
■
Make sure your modem resets before you try
again. (Turn off your modem, wait a minute,
then turn it back on.)
Check the following on your handheld:
■
Confirm that the telephone cable is securely
attached to your modem.
■
Make sure the dialing instruction dials the
correct phone number.
■
If you need to dial an outside line prefix,
make sure you selected the Dial Prefix option
on your handheld and entered the correct
code.
■
If the telephone line you are using has Call
Waiting, make sure you selected the Disable
call waiting option under Modem Sync
Phone Setup on your handheld and entered
the correct code.
■
Make sure the telephone line you are using is
not noisy, which can interrupt
communications.
■
Check the batteries in your modem and
replace them if necessary.