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Page 179 Frequently Asked Questions
HotSync problems
Problem Solution
I cannot do a
HotSync
operation; what
should I check to
make sure I am
doing it correctly?
■
Make sure the HotSync cable is connected
securely.
On a Windows computer try these steps:
■
Check the Windows system tray to make
sure the HotSync Manager is running. If it is
not, open Palm Desktop software.
■
Click the HotSync Manager, choose Setup
and click the Local tab. Check that the Serial
Port setting displays the correct COM port
where your HotSync cable is attached.
On a Macintosh try these steps:
■
Make sure HotSync Manager is enabled. If
it is not, double-click the HotSync Manager
icon in the Palm folder and enable HotSync
Manager on the HotSync Controls tab.
■
Double-click the HotSync Manager icon in
the Palm folder and then click the Serial
Port Settings tab. Make sure Local is
selected and that the port selection matches
the port where your HotSync cable is
attached.
I did a HotSync
operation, but one
of my
applications did
not synchronize.
■
On a Windows computer, click the HotSync
Manager and choose Custom. Check that
the correct conduit is active.
■
On a Macintosh, double-click the HotSync
Manager icon. From the HotSync menu,
choose Conduit Settings. Select your user
name from the User pop-up menu, and
check that the correct conduit is active.
I am using
Outlook as my
PIM, but I cannot
do a HotSync
operation.
■
Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.
■
Check that the correct conduit is installed.
Reinstall the HotSync Manager and make
sure the correct conduit is selected.