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Appendix B Page 182
I tried to do a
modem HotSync
operation, but it
did not complete
successfully.
Check the following on your computer:
■
Make sure your computer is turned on and
that it does not shut down automatically as
part of an energy-saving feature.
■
Make sure the modem connected to your
computer is turned on and is connected to
the outgoing phone line.
■
Make sure the modem you are using with
your handheld has an on-off switch. Your
handheld cannot “wake up” a modem that
has an auto-off feature.
■
Make sure the modem is connected properly
to a serial port or USB port on your computer
and that it is connected to the incoming
phone line.
On a Windows computer, check the following:
■
Make sure Modem is checked in the HotSync
Manager menu.
■
Confirm that the Setup String in the Setup
dialog box configures your modem correctly.
You may need to select a different Modem
Type or enter a custom Setup String. Most
modems have a Setup String that causes
them to send initial connection sounds to a
speaker. You can use these sounds to check
the modem connection.
■
Confirm that the Speed setting in the Setup
dialog box works for your modem. If you
have problems using the As Fast As Possible
option or a specific speed, try using a slower
speed.
■
Make sure you are not running another
program, such as WinFax, CompuServe, or
America Online that uses the serial port you
selected in the Setup dialog box.
■
Make sure your modem resets before you try
again. (Turn off your modem, wait a minute,
then turn it back on.)