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Chapter 7 Communicating in the office 73
Telephone Features Programming Guide
Press
CALL
to reply to a message on a telephone with a two-line display.
If you want to call your message center using a line different from the programmed line, exit your
message list and dial the message center telephone number using normal dialing methods.
Reply to a message using an analog telephone connected to an ASM
On an analog telephone connected to an ASM, press
û¥ßÞ
. The system
automatically retrieves and connects the user to the oldest message sender. (The message can
originate from either the assigned direct-dial telephone or the internal voice mail system.)
If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is
the assigned direct-dial telephone, the message waiting indicator turns off automatically after
answering the reply call, no matter from where the call is answered.
For analog telephones connected to an ASM, using the Message Waiting Reply feature
(
û¥ßÞ
), retrieves only internal messages sent to the user.
Analog telephones connected to an ASM cannot retrieve external messages by using the Message
Waiting Reply feature (
û¥ßÞ
). For external messages, users must call back the
external voice mail center to retrieve their messages. When this happens, the message waiting
indicator on the analog telephone is turned off automatically.
If Voice Messaging is not installed on your system, only the assigned direct-dial telephone can
send messages to an analog telephone connected to an ASM using ≤⁄. The analog telephone
can in turn enter a single digit access code to reach the assigned direct-dial telephone and retrieve
messages.
If the assigned direct-dial telephone of an analog telephone connected to an ASM changes,
messages sent by the previous assigned direct-dial telephone remain in the incoming message list
of the analog telephone until you retrieve them.
Remove items from your message list
You can erase a message while you are viewing it in your message list. If the message is from your
message center, this action only erases the message notification at your telephone. To erase the
message at your message center, refer to your message center documentation.
To remove items from your message list on a telephone with a one-line display, press ≥.
To remove items from your message list on a telephone with a two-line display, press
ERASE
.
Remove items from your message list using an analog telephone connected
to an ASM
To remove both internal and external messages on an analog telephone connected to an ASM,
press
û£ßÞ
to invoke the Cancel Message Waiting feature.