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Chapter 2 Answer calls 37
Telephone Features Programming Guide
Answer buttons help attendants to monitor incoming calls for one or several other people. For
example, an attendant can have line appearances for three different managers on the answer
buttons of the telephone.
When an attendant answers a call for manager A the appearance stops at that manager’s set. This
flexibility allows for another (simultaneous) call to come in on the same line. The same is true for
manager B and manager C. When incoming call traffic increases, the calls can route to a Hunt
Group to optimize call handling. For more information about Hunt Groups see Chapter 10, “Hunt
Groups,” on page 93.
The Answer button setting in Feature settings programming allows you to determine what types of
calls ring at the telephone. Your options are:
• basic
• enhanced
• extended
For more information about programming Answer buttons, see the Business Communications
Manager Programming Operations Guide.
T7100 telephones have no Answer buttons assigned to monitor other sets, but you can monitor
them.
You cannot make calls using Answer buttons.
If two or more calls are ringing at a person’s telephone, the first call appears on the attendant’s
Answer button. Any additional calls appear on intercom buttons, if they are available.
Listen to a call as a group
To allow people in your office to listen in on a call using Group Listening, press ≤°‚¤.
You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller
through the telephone handset. Your telephone’s microphone is off, so the caller does not hear
people in your office.
Note: More than one attendant can have an Answer button for a single
telephone, allowing two or more attendants to handle calls for a busy
person.
Each telephone can handle calls for up to eight other people using a
separate Answer button for each person.