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Telephone Features Programming Guide
Chapter 6
Forward your calls
If you leave your desk but want to receive calls at another location, you can forward your calls to
an internal or external telephone.
Call Forward
When you use Call Forward, all calls go to the destination you select, regardless of Forward on
busy (CFB) and Forward no answer (CFNA) feature programming.
To forward calls:
1 Press ≤›.
2 Enter the number of the telephone to which you want your calls forwarded.
To forward your calls to an external destination you must enter the route plus the dialing digits of
the external telephone. For example, if you need to dial 9 for external calls, then you must enter 9
plus the dialing digits to forward your calls to an external number.
Alternatively, you can use Line Redirection to forward calls outside the system. Line Redirection
takes priority over Call Forward.
Cancel Call Forward
Press ≤£› to cancel Call Forward.
To allow external destination programming you need to start a Unified Manager session. You must
assign Program Allow redirect to Yes for each telephone. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
If the telephone to which you forwarded your calls does not have the same external lines as your
telephone, the forwarded calls appear on intercom buttons.
Forwarded calls do not ring but the line indicator flashes on the telephone. You can answer the call
by pressing the button next to the flashing indicator.
Note: If you set up forward loops from one telephone to another in a circle, this
can result in unanswered calls at any location.