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Telephone Features Programming Guide
Chapter 13
Hospitality Services
Hospitality Services (HS) is a group of features that increases the value of Business
Communications Manager. The Hospitality Services feature is used in small to medium sized
facilities such as hotels, motels, or hospitals.
In a hotel setting, guests gain improved services through immediate access to basic functions such
as:
• wake-up service or reminders
• accurate tracking of the room’s service requirements
Types of telephone set
Telephones in your system are assigned as one of three types of sets:
• common set
• room set
• Hospitality Services (HS) admin set.
Common set
A common set can be a telephone found in a lobby, office, or common area not associated with a
room. A common set does not have access to all of the HS features.
Room set
You need to start a Unified Manager session to assign a Room set to a room. You can assign up to
five sets to the same room which then share the same room number. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
Hospitality Services (HS) admin set
A Hospitality Services (HS) admin set is any two-line display telephone in the system. You can
program an HS admin set to require a user to enter the Desk admin password before accessing HS
admin features. For more information about programming an admin set, see the Business
Communications Manager Programming Operations Guide.