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Chapter 3 Make a call 43
Telephone Features Programming Guide
Pre-dial
Pre-dial allows you to enter a telephone number, check it, then change it before making the call.
The call does not dial until you select a line or line pool, or pick up the handset. You can pre-dial
both external and internal numbers. You must, however, select the correct type of line (external or
internal) for the type of number you have entered.
Receive a busy signal on an internal call
When the internal number you dialed is busy there are three possibilities:
• Priority Call
• Ring Again
• Message
Priority Call
If you get a busy signal or a Do Not Disturb message when you call someone in your office, you
can interrupt their call by using the Priority Call feature. Use this feature for urgent calls only.
Program a telephone to make priority calls
You need to start a Unified Manager session to program this feature. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
Make a priority call
To make a priority call:
1 Press ≤fl·.
2 Wait for a connection, then speak.
A person who receives a priority call while on another call has eight seconds to accept or block the
call. For information about blocking calls see “Stop calls” on page 96. If the person does nothing,
the priority call feature puts their active call, including conference parties, on Exclusive Hold and
connects your call.
Note: If your telephone starts ringing while you are pre-dialing a number, you
can stop the ringing by turning on Do Not Disturb (≤°fi). Do Not Disturb
entered while dialing does not affect the numbers you are entering.
You cannot pre-dial a telephone number if all the lines on your telephone are busy.