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Preface 25
Installation and Configuration Guide
Related publications
In addition to the Programming Operations Guide, the Business Communications Manager
documentation suite contains the following documents:
• Management User Guide
• Telephony Features Handbook
• Installation and Maintenance Guide (BCM1000 and BCM400/200)
• IP Telephony Configuration Guide
• CallPilot Manager Set Up and Operation Guide
• CallPilot Reference Guide
• CallPilot Quick Reference Guide
• CallPilot Programming Record
• CallPilot Message Networking Set Up and Operation Guide
• CallPilot Message Networking User Guide
• CallPilot Unified Messaging Installation and Maintenance Guide
• CallPilot Desktop (Unified) Messaging Quick Reference Guide
• Software Keycode Installation Guide
• Call Center Set Up and Operation Guide
• Call Center Agent Guide
• Call Center Supervisor Guide
• Call Center Reporting Set Up and Operation Guide
• LAN CTE Configuration Guide
• Personal Call Manager User Guide
• Call Detail Recording System Administrator Guide
• Analog Telephone User Guide
• CallPilot Fax Set Up and Operation Guide
• CallPilot Fax User Guide
• Interactive Voice Response Installation and Configuration Guide (IVR)
From the Business Communications Manager 3.6 Documentation CD, you can also access a
number of telephone and accessory quick-reference cards.
If you operate a multi-site BCM network, you can use the Network Configuration Manager to
provide centralized configuration and management operations. The documentation for this tool
can be found on the Network Configuration Manager CD, which includes the software and the
following documentation.
• Network Configuration Manager Installation Guide
• Network Configuration Manager Administration Guide
• Network Configuration Manager Client Software User Guide
• Network Configuration Manager Reference Guide