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Issue 1 April 1997 71
Feature Descriptions
Names Registration 0
Names Registration is used with a PMS that can operate in the Transparent
Mode or ASCII Mode. Using the PMS terminal at check-in, the PMS records the
guest information and sends the information to the GuestWorks
server
; at
check-out, the guest’s name is removed. Read the "Check-In/Check-Out" sec-
tion for a complete description of what happens during the check-in and
check-out processes.
The name information provided to the server by the PMS enables a higher level
of customer service. Whenever a guest calls a hotel service (front desk, room
service, housekeeping), the name of the caller is displayed and the call can be
answered using the guest’s name. Calls going to other guest rooms will not
carry the name unless the guest room receiving the call is equipped with a
digital display telephone. Without Names Registration, someone must manually
enter the guest’s name through server administration.
If changes are made in the guest information during the guest’s stay, the server
is updated as soon as the PMS is updated. You can also reserve a block of
rooms in advance and add guest names later. An example where this works well
is when the hotel is used by airline personnel. The hotel knows that guests are
coming, but does not know names associated with the reservation. When the
airline personnel arrive at the hotel, their names are added to the PMS and the
server is updated automatically.
Only alphanumeric characters, commas, and spaces may be used in the name
field when Integrated Directory is used. When the directory feature is not in use,
the guest’s name may be sent to the server using the above methods and may
use periods. However, the periods will not be displayed. The formats for names
are:
■ Last Name, (comma) First Name (for example: Jones,Fred)
■ Last Name, (comma) First Name, (space) Middle Initial/Title (for exam-
ple: Jones,Fred Mr)
■ Last Name only (for example: Jones)