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32 Issue 1 April 1997
Call Accounting
change station XXXX (XXXX is the extension number of the backup voice
terminal)
■ Use this form to add the busy-verify feature button.
Required Hardware 0
This is no special hardware required for this feature.
Call Accounting 0
Call Accounting takes call records supplied by the server, puts the records into a
standard bill format, and sends the billing information to the PMS. When guests
check out, all calls posted to the PMS (local and long distance) are printed auto-
matically on their bill. This gives the hotel better control over revenues gener-
ated by telephone usage. The call records used for the call accounting are
provided by the Call Detail Recording (CDR) feature of GuestWorks.
The GuestWorks
server
solution for call accounting is the Lucent INTUITY
Lodging Call Accounting. This application resides with the Lucent INTUITY
Lodging Voice Messaging on the MAP/5 platform and was developed by the
Homisco Corporation. If your site is using a different call accounting system, it
must be compatible with the GuestWorks
server
. Two of the supported call
record formats are the
Teleseer
and
printer
formats. The Lucent INTUITY
Lodging Call Accounting package uses the
printer
format.
NOTE:
When the Lucent INTUITY Lodging Call Accounting package is first
installed, the set of extensions and trunks administered on the Guest-
Works
server
is coordinated with Homisco. If extensions and trunks are
added at a later date, Lucent Technologies and Homisco must be notified
so changes can be added to the call accounting package.