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16 Issue 1 April 1997
Attendant Crisis Alert
Attendant Crisis Alert 0
The Attendant Crisis Alert feature provides a visual, audible, and printed record
when guests or hotel staff place a call to the local emergency service agency.
This gives hotel personnel the ability to assist emergency personnel when they
arrive at the hotel by identifying where the call came from and when the call was
made. This feature uses the Automatic Route Selection (ARS) feature to allow
routing of any emergency service access code (such as 911) to the appropriate
emergency service agency, while also identifying the call for crisis alerting.
For example, the hotel publishes that in emergencies, guests should dial 911 to
reach the local emergency service agency. When the call is placed and
successfully routed to the local emergency service agency, the attendant
console is notified immediately by a special emergency alerting tone and a
special emergency display (the emergency call itself cannot be answered at the
attendant console, but the call information is displayed). The attendant can then
note the room number and contact the appropriate personnel at the hotel to
assist with the emergency.
NOTE:
Each subsequent emergency notification is queued with a 5-second delay
to allow the attendant to finish processing the current emergency notifica-
tion.
The Attendant Crisis Alert feature can be used for any type of emergency such
as a medical emergency from a guest room, a fire in the kitchen, or a burglary.
User Operation 0
The user operation for Attendant Crisis Alert is documented in
DEFINITY Busi-
ness Communications System and
GuestWorks server Issue 3.0 Console Quick
Reference,
(555-231-735).