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Issue 1 April 1997 51
Feature Descriptions
The procedure above does the following:
1. When someone calls the system, the person receives ringback for 2 sec-
onds.
2. Announcement 381 plays. This announcement asks them to do one of
the following:
■ Press or wait if they want the operator; if they press or wait
for the timeout, they are routed to the operator.
■ Press if they want the help desk; if they press , they are
routed to extension 105, which is the help desk.
■ Press if they know the person’s extension; if they press ,
they are routed to announcement 382, which tells them to dial the
person’s extension.
■ Press if they know the person’s name; if they press , the fol-
lowing sub-procedure occurs:
a. Announcement 661 plays requesting they enter the first
four characters of the person’s last name.
If there is a match, the call is redirected.
If there are multiple matches, continue with Step b.
If there is no match, go to Step d.
b. Announcement 662 plays requesting they enter the rest of
the person’s last name, followed by the key.
If there is a match, the call is redirected.
If there are multiple matches, continue with Step c.
If there is no match, go to Step d.
c. Announcement 663 plays requesting they enter the first two
characters of the person’s first name.
If there is a match, the call is redirected.
If there is no match, continue with Step d.
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