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34 Issue 1 April 1997
Call Coverage
Call Coverage 0
Call Coverage takes a call intended for a guest’s room and redirects the call to
one, two, or three secondary answering positions if the guest does not answer
or is busy on the telephone. The coverage answering positions could be the
attendant or a voice messaging system. The call follows a preset “coverage
path” which is established for a station or group of stations by server administra-
tion.
The coverage path can have different redirection criteria and destinations for
callers inside and outside of the hotel. An outside call might go to a voice
messaging system while a room-to-room call might go to the attendant.
For office staff personnel, you also have access to features such as Go to Cover
and Call Transfer out of AUDIX
®
. With Go to Cover, you can call an associate
and press the Go to Cover button on your voice terminal. This immediately
redirects your call to Lucent INTUITY AUDIX so you can leave a message
without delay. With Call Transfer out of AUDIX, when Lucent INTUITY AUDIX
begins to answer a call you have placed to another associate, you can press
and call someone else instead of leaving a message.
Interactions with PMS 0
When there is no PMS or when the PMS is operating in the Normal mode, the
following features interact with Call Coverage:
■ Check-In or Check-Out — The coverage path for the room is not
changed.
■ Room Change or Room Swap — The coverage paths of the two rooms
are not changed.
With a PMS, there is a default coverage path. The coverage path is determined
by what services the guest requires. The front desk clerk has the ability to allow
the default coverage path to be used, or to change to another coverage path. If
the coverage path field in the PMS is left blank, the default coverage path is
*
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