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12 Issue 1 April 1997
Attendant Backup
When the attendant console is in the day mode (the lamp is off), you
cannot answer overflow calls at the backup voice terminals until the number of
calls waiting in the attendant queue has reached an administered threshold.
Until the threshold is reached, the only indication the backup voice terminals
receive about calls waiting in queue is when the and the
lamps go on. You can press the button to see how long
the call has been waiting, but you cannot answer the call. The lamp
starts flashing when the time in queue warning level has been reached (this is
usually set for 15 seconds). When the calls waiting in queue threshold has been
reached, the backup voice terminals will beep every 10 seconds as long as the
number of calls waiting stays above the threshold. You can then answer calls
using the Trunk Answer Any Station (TAAS) feature access code _____ or an
automatic dialing button administered with that feature access code.
When the attendant console is in the night mode (the lamp is on), all calls
to the attendant console immediately beep at the backup voice terminals and
the and the lamps go on. You can then answer calls
using the TAAS feature access code _____ or an automatic dialing button
administered with that feature access code.
You can also install an external ringing device that sounds whenever the
attendant queue limit is reached and when calls can be answered with the TAAS
feature access code. This is an optional feature.
User Operation 0
The Attendant Backup feature has no specific user operation procedures. The
user operation for basic console features using the attendant console or a
backup voice terminal is documented in
DEFINITY Business Communications
System and
GuestWorks server Issue 3.0 Console Quick Reference,
(555-231-735). The user operation for hospitality features is documented in
GuestWorks server Issue 3.0 Hospitality Operations,
(555-231-741). For basic
voice terminal operation, see the quick reference guide for the voice terminal.
Night
Queue Calls
Queue Time
Queue Time
Queue Time
Night
Queue Calls
Queue Time