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52 Issue 1 April 1997
Direct Access Calling
d. Since there are still no matches, announcement 660 plays
telling them they can press to try again, or press to
get an operator.
■ Press if they know the department they wish to access; if they
press , they are routed to announcement 383, which gives them
a listing of several departments that they can dial directly.
■ Press to start over again; if they press , the caller hears
announcement 381, which repeats all of the options.
■ If the caller dials anything else, the call is routed to the operator.
Required Hardware
The integrated announcement circuit pack (TN750C) is required for this
feature.
Direct Access Calling 0
Direct Access Calling uses the integrated announcement hardware of the server
to deliver short messages to the caller, such as “Hello. You have reached A1
Hotel. Please press 1 for the front desk, press 2 to reach a guest room, or
press 3 for reservations.” If the caller selects 1, the call routes to the front desk.
If the caller selects 2, the caller is then prompted to dial the room extension
number. If the caller selects 3, the call routes to the hotel’s reservation number
(the number could be local or national). This automated attendant application
speeds call handling and saves time for hotel personnel.
Another application of this feature is to provide your hotel guests a listing of
hotel services and events by way of a daily menu of offerings. Your guests can
call a number and be given a menu of choices. As they select menu options,
they can receive more information or be routed to guest services, such as room
service or housekeeping.
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