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14 Issue 1 April 1997
Attendant Backup
change console-parameters
On Page 1 of this form, administer the following Attendant Backup
parameters:
■ The Calls in Queue Warning level should be set to 1 if the
customer uses the backup voice terminals for most call handling. If
the customer uses the attendant console, you can set this level to
a higher threshold.
■ The Ext Alert Port (TAAS) field must have an analog circuit
equipment location administered even if you do not have external
ringing equipment connected to the circuit. This is required to
allow the Attendant Backup feature to work properly.
■ The No Answer Timeout controls when ringing at the console
will stop after a call is waiting in queue. When the timeout occurs,
the console stops ringing, but the call can still be answered. A
good value to begin with is 10.
■ The Alerting field controls the timeout limit before the console
automatically goes into Night mode and Position Busy when calls
are not answered. This is a good feature to administer in the situa-
tion where the attendant takes a break or leaves at the end of the
day, and forgets to put the console into Night service. For exam-
ple, if the No Answer Timeout field is set to 10 seconds and the
Alerting field is set to 10 seconds, the following occurs: a call
rings at the console, after 10 seconds the console ringing shuts
off, the call continues to queue for 10 seconds, then the console
goes into Night mode and Position Busy. The call can now be
answered from a backup voice terminal.