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GENERAL INFORMATION
1-3
November 1999
Part No. 001-7780-500
Customer Service Department can be reached using
one of the following telephone numbers:
Toll-Free: (800) 328-3911
(From within continental United States only)
International: (507) 835-6911
FAX: (507) 835-6969
E-Mail: First Initial/Last Name@efjohnson.com
(You need to know the name of the person you want to
reach. Example: jsmith@efjohnson.com)
NOTE: Emergency 24-hour technical support is also
available at the 800 and preceding numbers during off
hours, holidays, and weekends.
When your call is answered at the E.F. Johnson
Company, you will hear a brief message informing
you of numbers that can be entered to reach various
departments. This number may be entered during or
after the message using a tone-type telephone. If you
have a pulse-type telephone, wait until the message is
finishedandanoperatorwillcomeonthelinetoassist
you. When you enter some numbers, another number
is requested to further categorize the type of informa-
tion you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
E.F. Johnson Company
Customer Service Department
299 Johnson Avenue
P.O . Box 124 9
Waseca, MN 56093-0514
1.7 FACTORY RETURNS
Repair service is normally available through local
authorized EFJohnson Land Mobile Radio Service
Centers. If local service is not available, the equipment
canbereturnedtothefactoryforrepair.However,itis
recommended that you contact the Customer Service
Department before returning equipment because a
service representative may be able to suggest a solu-
tion to the problem so that return of the equipment
would not be necessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling Customer Service (see Section 1.6)
or by requesting them when you send a unit in for
repair. Clearly describe the difficulty experienced in
the space provided and also note any prior physical
damage to the equipment. Then include a form in the
shipping container with each unit. Your telephone
number and contact name are important because there
Table 1-1 Accessories
Accessory Part No.
Battery Pack, NiMH 1400 mAH
Standard 587-8150-135
Intrinsically safe [1] 587-8150-136
Antenna, flexible half-wave 800 MHz [1] 585-5000-053
Antenna, 800 MHz 501-8100-001
Speaker-microphone, w/360° swiv clip [1] 589-0015-040
Speaker-microphone, heavy duty 589-0015-047
Earphone adapter [1] 585-5000-051
Earphone, standard (for -040/-051) [1] 589-9003-004
Earphone, heavy duty w/coil cord 250-0881-003
Carrying Accessories
D-swivel for back of transceiver 250-5810-123
Leather case with D-swivel 585-5000-052
Leather belt loop with D-swivel 023-8790-130
Belt Clip, plastic spring loaded [1] 585-5000-054
Battery Chargers
Single-unit rapid base 585-5020-020
120 VAC power supply for -020 base 585-5020-021
230 VAC power supply for -020 base 585-5020-022
Programming Accessories
Remote Programming Interface (RPI) 023-9800-000
Cable, RPI to transceiver 597-2002-123
Cable, RPI - computer, 6 ft.
(DB9 F - DB9 M)
597-5900-002
PCTrunk programming software, 3.5” 023-9998-453
PCTune tuning software, 3.5” diskette
Contact Cust Serv
SMA to BNC M-F antenna jack adapter 515-3102-060
[1] Factory Mutual approved for use on intrinsically safe
models.