Filter
Top Products
38
INSTRUCTIONS FOR HUNT GROUPS
Eclipse Associate Display and Basic Digital Phone User Guide
To log out of one or more ACD hunt group:
— EITHER, Dial to log out of all of your ACD hunt groups at once. The
display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir-
mation tone. Hang up if off hook.
OR, With or without the handset lifted, dial . One of the following dis-
plays will appear:
• If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF <hunt group>. The procedure is complete.
• If you were logged in to more than one hunt group, the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the
desired ACD hunt group.
• If you were not logged in to any hunt group, the display shows NOT
LOGGED INTO ANY ACD GROUP.
— If off hook, hang up.
ACD Agent Wrap-Up Terminate
Each time you end an ACD hunt group call, a timer is started. Until that timer expires,
you will not receive another call through any ACD hunt group. If you wish to end the
wrap-up session before the timer expires, you can use the following procedure.
To terminate the ACD Agent wrap-up period before the timer expires:
— With the handset in the cradle, dial . (If you were not logged in to an
ACD hunt group, the display shows CANNOT ACCESS RESERVED FEA-
TURE.)
ACD Agent ID Automatic Connect Flag
If the ACD Agent ID Automatic Connect option is programmed for your hunt group,
and you are using a headset, ACD hunt group calls will automatically be connected
following a short ring burst.
When you log in as an ACD Agent or remove your phone from do-not-disturb mode
while you are logged in, the first call you receive will ring until you answer it. How-
ever, every time an ACD hunt group call is received after the first call, you will hear
the ring burst in the headset and the call will be automatically connected.
3 2
8
3 2 7
3 2
9