Filter
Top Products
INSTRUCTIONS FOR HUNT GROUPS
37
Eclipse Associate Display and Basic Digital Phone User Guide
ACD Hunt Group Login And Logout
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent will receive calls through the ACD hunt group. When the agent is logged out,
calls to that ACD hunt group will bypass the agent. If your phone is in an ACD hunt
group, use the following procedures to log in and out.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/Logout
feature code:
— With or without the handset lifted, dial , then enter your Agent ID.
NOTE: This feature code acts as a toggle. If you were already logged in, the display
shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone.
To log in to one or more hunt groups using the ACD Agent Login feature code:
— With or without the handset lifted, dial . The display shows AGENT
LOGIN ACD NUMBER.
— Enter the desired ACD hunt group number. (Or, you can press to log in to all
of your ACD hunt groups at once).
If you entered an invalid hunt group number, the display shows NOT AN ACD
HUNT GROUP and you hear repeating tones.
— The display then shows AGENT LOGIN AGENT ID. Do one of the following:
• To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID. The
display shows AGENT LOGGED INTO ALL ACDS. You are logged into
the ACD hunt group(s) that you requested above
that use the Agent ID you
entered in this step. If another Agent ID is already logged in at this phone,
you hear repeating tones and the display shows DIFFERENT AGENT ID
ALREADY USED. You must have the other agent log out before you can
use that phone.
• To log into ACD hunt group(s) that do not use Agent IDs: Press . The dis-
play shows AGENT LOGGED INTO ALL ACDS. You are logged into the
ACD hunt group(s) that you requested above
that do not use Agent IDs.
If you were already logged in, the display shows ALREADY LOGGED INTO
<hunt group>.
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP and you hear repeating tones. Start over.
— If off hook, hang up. Repeat this procedure to log into additional ACD groups, if
necessary.
Continued on next page.
3 2
8
3 2
6
#
#