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SECONDARY EXTENSION APPEARANCES
Eclipse Associate Display and Basic Digital Phone User Guide
SECONDARY EXTENSION APPEARANCES
The Secondary Extension Appearances feature allows calls that are ringing or on indi-
vidual hold at one “primary” phone to appear on a “secondary extension key” at
another phone. For example, a secretary or assistant can have a secondary extension
key for a supervisor's phone, or one phone can have several secondary extension keys,
each associated with a different primary phone.
There are two ways that installers can make a secondary extension key. They can cre-
ate a non-programmable secondary extension key that cannot be changed at your
phone. Or, they can make a programmable secondary extension key so that you can
choose the extension number for the key, as outlined below. In addition, the installer
can program your phone to ring when a given number of calls are waiting at the pri-
mary phone.
NOTE: You can only assign an extension to a secondary extension key. You cannot
create or change the secondary extension key (e.g., make it a feature key).
To display the current secondary extension key assignment(s):
— With the handset in the cradle, dial .
— Press the secondary extension key(s) you want displayed.
To assign a primary phone to a secondary extension key (if enabled):
— With the handset in the cradle, dial .
— Press the secondary extension key and dial the desired extension number.
If you have a secondary extension key, it functions as follows:
• When a call is ringing or holding on any CALL key at the primary phone, press-
ing your flashing secondary extension key for that phone will answer the call.
• If your secondary extension key is unlit, pressing the key places an intercom call
to the primary phone.
NOTE: If the key is flashing, you can still place an intercom call to the primary phone
without answering the incoming call by pressing before pressing the flashing sec-
ondary extension key. (Or, of course, you can just dial the primary phone's extension
number.)
To transfer a call back to the primary phone after it is answered on the secondary
extension:
• Transfer to hold: To transfer the call to hold at the primary phone, press the sec-
ondary extension key, announce the call (if desired), and then hang up.
• Transfer to ring: To transfer the call to the primary phone, press the TRANS-
FER key and then the secondary extension key. You can announce the call, if
desired, before hanging up to complete the transfer.
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