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ABOUT YOUR PHONE SYSTEM
5
Eclipse Associate Display and Basic Digital Phone User Guide
ABOUT YOUR PHONE SYSTEM
What You See And Hear
There are a few things you should know about the Eclipse telephone system before
you use your phone:
• Your telephone system may have one dial tone for both intercom calls and out-
side calls. Or, it may be programmed to have two dial tones: (1) When you lift
the handset or press the SPKR key, you hear intercom dial tone. (2) When you
select an outgoing line, you hear standard outside dial tone.
• Many features “time out” if you wait too long before performing the next step. If
this happens, you must start over.
• Four fast tones or repeating fast tones signal that you made a mistake, tried to
select a restricted line, dialed a restricted or invalid number, dialed too slowly
between digits, or waited too long before performing the next step. If you hear
this signal, hang up and try again.
• Each phone in your telephone system has an extension number that allows you to
place intercom calls to it. Some phones belong to “hunt groups” that have special
extension numbers which route your call through the phones in the group. Your
trainer or System Administrator can provide you with a list of extension numbers
for your telephone system.
• Some phone models have red/green lamps in the feature keys. If you have one of
these phones, and your telephone system is programmed to use them, the lamps
will be green if the associated call is ringing, holding, or active on your phone
and will be red if the call is on another phone. (An exception to this would be if
the programmer has determined that calls that ring in directly to your phone will
always have red lamps.)
• A phone is considered to be “off hook” when either the handset is lifted or the
speakerphone is on (the SPKR key is lit). You can hang up or be “on hook” by
placing the handset in the cradle or turning the speakerphone off. When a call is
on the speakerphone, the call is in “handsfree” mode.