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Model 6731i IP Phone User Guide 109
Handling Calls
When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been set up for
your system). The call/line appearance light for the line you are on flashes to indicate that you are
still connected.
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one call to the
next. The phone automatically puts your current call on hold as soon as you press a new line/call
appearance button. If you have more than one call on hold, you can reconnect to a held call by
pressing the line/call appearance button where that call is being held. Press to disconnect
the call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by pressing
3 and 4 navigation keys. To reconnect to a call press the line/call appearance button where that
call is being held. If you press the call/line appearance button again, you disconnect from the call.
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you have
entered the number. The call goes directly to the extension or outside line you transferred to. If the
party you are transferring the call to does not answer, the transferred call rings back to your
extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, remain on the line until the receiving party answers the call. After
consulting with the receiving party, you can either complete the transfer or cancel the transfer to go
back to the original call.
John 1051
01:17
Goodbye
Goodbye