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Chapter 9 | Troubleshooting | 101
Problem Diagnosis/Remedy
Cannot reset the factory
default settings because
there is no backup battery.
Refer to “Resetting your HP Jornada” in this
chapter. Note that all data in device memory
will be erased.
Unable to locate files in
CompactFlash memory in
applications.
Files must be stored in the My Documents
folder on the CompactFlash card.
Create the
My Documents folder using File Explorer,
and move files into this folder.
Data is lost.
HP Jornada has run out of power.
Restore
data from a backup file on your desktop PC
or a CompactFlash card.
–or–
Factory default settings have been restored.
Restore data from a backup file on your
desktop PC or a CompactFlash card.
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This section offers troubleshooting help for connecting your HP Jornada to
other computers. For problems communicating with your desktop PC, see
ActiveSync Help.
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Make sure the network to which you are trying to connect supports Point-to-
Point Protocol (PPP). Your ISP or network administrator can verify this.
Verify that the dialing location is correct. On the
Start
menu, tap
Settings
, and
then tap
Connections
,
Modem
,
Dialing
to ensure the
Location
field reflects
your current location.
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Make sure the modem is firmly seated and connected to your device and the
telephone jack.
Disable Call waiting. On the
Start
menu, tap
Settings
, and then tap the
Connections
tab. Tap the Modem icon, and then on the
Dialing
tab, select
the
Disable call waiting
check box and enter the disable code specified by
your telephone company.