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794.0 Using TalkSwitch
4
Using
TalkSwitch
4.1 In the Office - Receiving Calls with or without the
Auto Attendant
4.1.1 Receiving calls using the Auto Attendant
If you don’t have a receptionist, using the Auto Attendant will help you handle all
your inbound calls and help improve your corporate image. Once it has been
configured and its messages have been recorded, that’s it! The Auto Attendant takes
care of the rest. It will follow whatever instructions (configuration) it was given. For
details on configuring the Auto Attendants, see section 3.3.2.2. For details on
configuring TalkSwitch to answer calls using Auto Attendants, see section 3.3.2.3.
When calls are answered by an Auto Attendant, callers can dial any Local Extension
(1xx), Remote Extension (2xx), Extension Ring Group (300 - 309), choose options
0, 1, 2, 3, 4, 5 (if configured to perform specific actions), dial voicemail direct (
and mailbox), send faxes, or remain on the line to follow an action programmed for
that Auto Attendant. TalkSwitch owners and employees can also access other options
at the Auto Attendant, including Call Back (dial 6), Call Bridge (dial 80 - 88, 9),
retrieve voicemail (dial and mailbox), enter command mode to make system
changes (dial ). All of these features can be password-protected to eliminate
system tampering from outside users.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 79