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129Appendices
TToo oobbttaaiinn WWaarrrraannttyy sseerrvviiccee::
1. Contact your reseller and obtain a Warranty Return Authorization (WRA)
number if required. If you purchased the product directly from Centrepoint
Technologies, you can obtain this number by contacting the Technical
Support department at Centrepoint Technologies (613) 725-2980. Please
have your model and serial number available when you call.
2. Include a copy of your proof of purchase and a written explanation of the
problem; this will enable us to expedite your repair.
3. Attach the shipping label to the exterior of the package.
4. On the shipping label, be sure to include the WRA number obtained from
Centrepoint Technologies or your reseller.
5. Ship the product (prepaid) to your reseller. In the case of the product being
purchased from Centrepoint Technologies, send the unit in its original or
better protective packaging to:
Centrepoint Technologies
1545 Carling Ave. Suite 510
Ottawa, Ontario
K1Z 8P9
Canada
If the product is being shipped from outside of Canada, the following statement must
be included on the package.
‘‘CCaannaaddiiaann GGooooddss BBeeiinngg RReettuurrnneedd ttoo CCaannaaddaa’’..
FFaaiilluurree ttoo oobbttaaiinn aa WWRRAA nnuummbbeerr aanndd iinncclluuddee tthhee iinnffoorrmmaattiioonn iinnddiiccaatteedd aabboovvee wwiillll
rreessuulltt iinn tthhee ppaacckkaaggee bbeeiinngg rreeffuusseedd..
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 129