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TalkSwitch User Manual
Problem: I can’t use my Conference / 3-Way Calling feature from the phone
company.
• You need to make sure you have checked the box indicating that you have 3-
Way Calling or Transfer and clear on the appropriate lines. This option is
located on the Telephone Lines page in the ‘System Information’ folder of the
configuration software.
Problem: Unable to place intercom calls from a Local Extension.
• If the Local Extension has been configured for Direct Access to your telephone
lines, you need to press ‘Flash’ before intercom calling.
Answering and Fax Machines:
Problem: The answering machine and/or fax machine picks up calls before they
can be answered by telephone extensions.
• Check your settings in the Telephone Lines tab in the ‘Call Handling’ section
in the configuration software. The problem may be that your fax machine
and/or answering machine extension is set to answer calls at the same time as
your telephone extensions. To fix this problem, remove the fax or answering
machine extension from the list of extensions to ring on an incoming call.
Problem: Incoming faxes are not automatically detected and routed to the fax
machine.
• On the Auto Attendant tab of the configuration software, check to ensure that
you have chosen the appropriate extension for the field labeled ‘if a fax call
is detected’.
• Not all fax machines emit a CNG tone that TalkSwitch can detect and route.
Therefore, it is wise to consider incorporating an additional method of fax
routing. This may include the use of a distinctive ring number or giving the
caller the option to select the fax extension. See section 3.3.1.8.
• Many fax machines/modems will ‘time out’ or disconnect after 25 seconds,
on average, if they have not connected with another fax machine/modem. If
you are using the ‘User does not make a selection’ option to route incoming
faxes, the fax call may ‘time out’ before it reaches your fax extension. If your
Auto Attendant is lengthy, you may want to shorten it or use another fax rout-
ing option.
• The level of the Auto Attendant is too loud and as a result is overpowering the
CNG tone, affecting detection. You may want to lower the volume level of the
Auto Attendant.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 110