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36 TalkSwitch User Manual
When using Same Line Connect, callers will hear silence while they are on hold, since
the callers are on hold at the Telephone Company and not at TalkSwitch. If you want
callers to hear music while they are on hold for calls forwarded to Remote Extensions,
do not use Same Line Connect. It’s best to experiment with different settings in order
to decide what works best for your configuration.
3.3.1.10 Extension Ring Groups
There are a total of 10 Extension Ring Groups available for your use. Ring Groups
are extensions 300 to 309. By default, extension 300 is configured to ring all
extensions.
Different uses for Extension Ring Groups:
Send calls to specific groups of employees: For example, if you have a company
with several departments, you can configure Extension Ring Group 300 for the
Sales Department, to ring extensions 111, 112, 113, and 114. Ring Group 301
might be for Technical Support, ringing extensions 115 and 116.
Identify types of calls by different ring patterns: You are the president of a
company and you don’t want to handle calls from the general public, yet you
want to be alerted when important colleagues try to contact you. Your regular
Local Extension may be 111 for most people, but you can also configure a Ring
Group such as extension Ring Group 300 to ring your extension with a different
ring pattern. You then tell your colleagues to choose extension 300 at the Auto
Attendant or ask to be transferred to extension 300 when speaking to someone in
the office. Now without being subscribed to Caller ID, you can tell just by how
your phone rings if you consider the caller to be important or not.
First select an Extension Ring Group (300-309) that you would like to configure and
activate it.
In the “Set Ring Group” section:
Select each extension that you wish to add to that Ring Group. Repeat this process
for each of the Extension Ring Groups you want to activate.
Ring pattern:
Choose how you want the phone(s) to ring for the Ring Group.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 36