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107Appendices
Problems that may occur during Configuration
Problem: I am not able to “Retrieve settings” from my TalkSwitch.
SSoolluuttiioonn::
Try the following solutions, in order, until the problem is resolved.
• Ensure TalkSwitch is turned on and plugged into a working power outlet. Then
select “Retrieve settings”, under the File menu in the configuration software.
• Make sure the serial or USB cable connecting TalkSwitch and your PC is
securely attached to the ports. Select “Retrieve settings”, under the File menu
in the configuration software.
****UUSSBB iiss nnoott ccuurrrreennttllyy nnoott ssuuppppoorrtteedd -- ffuuttuurree rreelleeaassee..
Confirm that TalkSwitch is set to use the proper port. For USB, dial 9 1 at
a Local Extension then listen for the prompt “Accepted”. Next, reboot TalkSwitch
(turn the power off and then back on). For Serial, dial 9 0 at a Local
Extension and listen for the prompt “Accepted”. Next, reboot TalkSwitch.
• From the Control Center section of the TalkSwitch software, choose ‘PC
Connection’ and then select COM Port. Ensure that the configuration sofware
is using the correct port to communicate with TalkSwitch. Then
select“Retrieve settings”, under the File menu in the configuration software.
• Try rebooting TalkSwitch (turn the power off and then back on). Then select
“Retrieve settings”, under the File menu in the configuration software. This
will often correct any miscommunication that may have occurred between
TalkSwitch and your PC.
• Make sure you do not have any communications programs running at the
same time you want to use the TalkSwitch configuration software. These can
include Palm Pilot, Hot Sync, TalkWorks, digital camera software or others.
These programs tend to hold on to COM ports, making them unavailable for
other programs.
Problem: I am unable to configure TalkSwitch using a touchtone phone and the
Keypad Commands.
SSoolluuttiioonn::
Try the following solutions, in order, until the problem is resolved.
• TalkSwitch cannot be configured using a phone that is sharing a line with it.
• If you are trying to configure TalkSwitch using an Out-of-Office phone, you
must first enter Command Mode. Dial at the auto attendant If you have
enabled password protection, you must also first enter the correct password.
• If you are trying to configure TalkSwitch using a Local Extension, make sure
the extension has not been given ‘Direct Access’ to your telephone lines. If so,
you will have to dial ‘Flash’ to receive internal dialtone.
• If the TalkSwitch configuration software is open, you cannot configure
TalkSwitch using touch-tone keypad commands. If the software is closed and
you continue to get the prompt “I’m sorry, TalkSwitch is currently being con-
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 107