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4.2 In the Office – Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . .80
4.2.1 Making calls from a Local Extension . . . . . . . . . . . . . . . . . . . .80
4.2.2 Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . . . . .80
4.2.3 Placing calls on Hold at a Local Extension . . . . . . . . . . . . . . . .81
4.2.4 Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
4.2.5 Call Park – Parking and retrieving callers . . . . . . . . . . . . . . . . .82
4.2.6 Call Queue – Queuing and retrieving callers . . . . . . . . . . . . . .83
4.2.6.1 – Queuing calls to a single extension . . . . . . . . . .83
4.2.6.2 – Queuing calls to a ring group . . . . . . . . . . . . . .84
4.2.7 Conference calling with TalkSwitch . . . . . . . . . . . . . . . . . . . . .84
4.2.8 Making and receiving calls using VoIP . . . . . . . . . . . . . . . . . . .85
4.2.9 Using Phones connected in parallel to TalkSwitch . . . . . . . . . . .86
4.2.10 Modems and telephone line access . . . . . . . . . . . . . . . . . . . .87
4.3 Out of the Office - Receiving Calls through Call Forwarding . . . . . . . . . . . .87
4.3.1 The three ways to forward calls . . . . . . . . . . . . . . . . . . . . . . . .87
4.3.2 Transferring calls from a Remote Extension . . . . . . . . . . . . . . . .88
4.3.3 Screening options for forwarded calls . . . . . . . . . . . . . . . . . . .88
4.3.4 Calls over VoIP with SIP phones and Gateways . . . . . . . . . . . . .90
4.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
4.4.1 Activating Voice mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . .91
4.4.2 Retrieving Messages / Accessing a Voice mailbox . . . . . . . . . . .91
4.4.3 Pager and Cell Phone notification . . . . . . . . . . . . . . . . . . . . . .93
4.5 Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
4.6 Mode Switching Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
4.7 Out of the Office – Making Calls with Call Back and Call Bridge . . . . . . . .96
4.7.1 Using Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
4.7.2 Using Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
4.8 Upgrading the TalkSwitch Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Appendices
Appendix A - Help & Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Appendix B - Using TalkSwitch with Telephone Company Calling Services . . . . .115
Appendix C - Quick Commands and Touch Tone Functions . . . . . . . . . . . . . . .119
Appendix D - Safety Precautions and Regulatory Information . . . . . . . . . . . . . .123
Appendix E - TalkSwitch One Year Warranty . . . . . . . . . . . . . . . . . . . . . . . . . .127
Appendix F - Return Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Appendix G - Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Appendix H - TalkSwitch and Power Interruptions . . . . . . . . . . . . . . . . . . . . . .135
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:33 PM Page v