Filter
Top Products
113Appendices
Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6 lines
have the Hunt/Rollover service from the phone company.
Suggested setup:
Plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phone
usage employee extensions to unit 1. Next, connect the remaining lines and
extensions to unit 2. Make sure you leave the ‘Hunt lines on same unit first’
option enabled in the Line Hunt Group section of the software. This arrange-
ment keeps most of the traffic on unit 1 and any outbound calls made from
any extension will usually go out on the same unit the extension is connect-
ed to. The same will apply for inbound calls forwarded to Remote Extensions.
The call will be forwarded out on a line belonging to the same unit that the
call came in on. Only if a line on that unit is unavailable will the call be for-
warded out on a line on the other TalkSwitch unit.
Problem: Calls across the LAN are lower in volume
• Check the line gain levels on the Audio Controls page located in the ‘Options’
folder in the TalkSwitch configuration software. You may need to boost the
Line gain levels on one or more lines to compensate for high loss lines. Take
note that if these controls are set improperly and your lines are problematic,
you may hear an echo when calls are made across the LAN.
Problems that may occur with VoIP
Problem: I hear re-order tone when I try to dial a VoIP location.
• Confirm the number dialed is actually part of the VoIP group (ie. registered
with the same Proxy/Registrar server as your TalkSwitch CVA, SIP gateway or
SIP phone is registered with.
• Check that TalkSwitch has all proper settings in the IP Configuration and
VoIP Configuration pages
• Contact Centrepoint Technologies for help at 888.332.9322
Problem: Callers complain the sound is distorted or choppy.
• Your broadband connection may not have enough upstream bandwidth to
support too many simultaneous VoIP calls. In the ‘Options’ section under
‘Audio Controls’, you may need to disable the G.711 and G.726 codecs and
only use G.729.
• You may have too much data traffic on your Internet connection at the same
time you are trying to make voice calls. We suggest that you use a router that
supports QoS (Quality of Service) for VoIP.
For more VoIP information, visit our support section at www.talkswitch.com/support.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:36 PM Page 113