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373.0 Configuring TalkSwitch
3.3.1.11 On-hold/ Ringback
If you wish to have callers listen to music or advertising while they are on hold, you
will need to enable Music-on-hold in this tab.
On-Hold Settings:
If you have a music source connected to the MUSIC jack, then you can select the
‘play music’ option. Otherwise leave the option set to play a ‘double beep’ when
callers are placed on hold.
Transfer Settings:
Select whether you would like callers to hear ringing or, if you have a music
source connected, music while they are being transferred.
Note: If you connect a music source to the Music jack and do not enable Music-on-
hold, the caller will hear both music and a beep sound when on hold. Also when the
caller makes a selection at the Auto Attendant to go to an extension that has call
screening enabled, they will hear both ringing and music.
If you have more than one unit connected to the LAN, you will need to provide a music
source to all units with lines connected. A 1/8” audio splitter can usually be obtained
at most electronics stores.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:34 PM Page 37