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473.0 Configuring TalkSwitch
If the caller selects
‘
1
’, ‘
2
’, ‘
3
’, ‘
4
’ or ‘
5
’
:
If the caller presses ‘
1
’, ‘
2
’, ‘
3
’, ‘
4
’ or ‘
5
’ at the specified Auto Attendant,
TalkSwitch can perform one of several actions:
-- ppeerrffoorrmm nnoo aaccttiioonn::
If you don’t want to use a particular option, then set it
to perform no action.
-- ggoo ttoo vvooiiccee mmaaiillbbooxx::
You can configure any single digit option to send a
caller immediately to voicemail. Select the appropriate mailbox or ‘new’ to
create a new mailbox if required.
-- ggoo ttoo llooccaall eexxtteennssiioonn::
You can provide a single-digit option to ring a par-
ticular extension, as opposed to 3 digits.
-- ggoo ttoo rreemmoottee eexxtt..::
You can provide a single-digit option to ring a particu-
lar remote extension, as opposed to 3 digits.
-- ggoo ttoo rriinngg ggrroouupp::
you can provide a single-digit option to ring an exten-
sion as opposed to 3 digits.
-- ggoo ttoo aauuttoo aatttteennddaanntt::
TalkSwitch can direct callers to multiple levels of
auto attendants. For example, you might want to use your main auto
attendant to provide language options such as “press 1 for English, 2 for
Spanish.” Then you configure option 1 to go to auto attendant 2 (English
version) and option 2 to go to auto attendant 3 (Spanish version).
-- qquueeuuee aatt rriinngg ggrroouupp::
Similar to Uniform Call Distribution, this directs
calls to a group of extensions and keeps callers on hold until a member of
the ring group is free to take the call.
-- ppllaayy aannnnoouunncceemmeenntt::
Announcements are useful for providing directions,
business hours or other information. You can inform callers that they can
press to return to the previous greeting.
-- ggoo ttoo ddiirreeccttoorryy::
If you want callers to be able to locate employee extension
numbers by last name, then enable this option for one of the selections.
Note: TalkSwitch waits 1.5 seconds after your caller inputs a digit for another digit to
follow it. If another digit is not received, then TalkSwitch will follow the action set for
the single digit. This allows caller to use, for instance, both “1” for the auto atten-
dant option and “111” as an extension number.
If a fax call is detected:
If TalkSwitch detects a fax call (by CNG detection, which is identifying the
tones emitted by a fax), it has the ability to route it to a Local Extension or if
you do not want to use fax detection, you can have TalkSwitch perform no
action.
TS manual 11th ED_CVA_v11_CD_Release.qxd 7/13/2004 3:35 PM Page 47